O cliente digital possui muitas jornadas e exige que as empresas estejam sempre um passo à frente dele, melhor informadas e presentes nos canais de sua preferência. Com os projetos de Digital da FH, aumente o marketshare e a lucratividade da sua empresa, proporcione uma experiência única chamada omnichannel, conquiste novos consumidores com interações relevantes e personalizadas em qualquer canal, além de contar com tecnologias de ponta em Big Data, IoT e expertise comprovada em Marketing Digital.

Customer Experience

The digital customer has many journeys and requires that companies are always one step ahead of them, better informed and present in the channels of their choice. With NTT DATA Business Solutions’ Digital projects, increase your company’s marketshare and profitability, provide a unique experience called omnichannel, engage new consumers with relevant and personalized interactions on any channel, and feature state-of-the-art technology in Big Data, IoT and proven expertise in Digital Marketing.

O cliente digital possui muitas jornadas e exige que as empresas estejam sempre um passo à frente dele, melhor informadas e presentes nos canais de sua preferência. Com os projetos de Digital da FH, aumente o marketshare e a lucratividade da sua empresa, proporcione uma experiência única chamada omnichannel, conquiste novos consumidores com interações relevantes e personalizadas em qualquer canal, além de contar com tecnologias de ponta em Big Data, IoT e expertise comprovada em Marketing Digital.

Digital Commerce​ Projects

More than a business strategy, being connected to the digital world is a requirement for every company!

NTT DATA Business Solutions’ Digital Commerce projects enable companies to transform the way they engage with customers, innovate the way they do business, and simplify their technology structure. With a comprehensive approach, our solutions offer opportunities to optimize your customers’ shopping experience and transform your business!

Promote, in real-time, significant contextual experiences at all points of contact, and ensure the best online shopping experience for your customers.

Sales and Services Projects

Digital customers require companies to be always one step ahead of them, better informed and present in their favorite channels. The greater knowledge a company has of its customers, greater are the chances of pleasing and serving them, according to their needs and desires!

Hence, companies need to provide perfect purchasing experiences on all communication channels, either in person, by phone, digitally, on social media and mobile devices.

With Sales and Services Projects implemented by NTT DATA Business Solutions, you can train your sales and service team for this new business model.

Offline Sales

The biggest nightmare of a manager who has a team in the field is that his sales force that only works online, with internet. Yes, the internet is a reality, however, we know how the Brazilian mobile telephony infrastructure works: you do not always have access, let alone access with the quality necessary to perform tasks such as sending orders connected directly with the ERP.

Meet NTT DATA Business Solutions’ Sales Force Automation. It will revolutionize your sales in the field giving your sales team more autonomy, integration and a 360º view of the customer – and all this offline!

NTT DATA Business Solutions marketing solutions offer total control and automation for professionals in the field and a unique, personalized and relevant omnichannel experience for their customers.

Assisted Sales

The high competitiveness in the retail industry requires companies to constantly update their technology. In the past, customers arrived at the store, discussed the possibilities of acquisition with the seller, checked the price and availability of stock of a certain product.

Today, in addition to offering the best shopping experience to its customers, it is essential to stand out in the market to offer a proactive and integrated service. Through multi-service, using the website and the cell phone, salespeople from the ominchannel era can offer more information about each product, which makes shopping a unique experience.

Digital Marketing

One client. Many journeys. And most of them starting in the digital world!

Digital Marketing is the newest service in the digital area of NTT DATA Business Solutions and has been created with the goal of assisting our customers in their sales success!

Techniques and tools are used to optimize SEO – Search Engine optimization, BI – Business Intelligence and UX – User Experience, in order to create qualified traffic for your company. Get the best insight and offer the best user experience to your customers!

Overcoming the challenges of digital marketing in such a competitive scenario requires great skills and a specialized partner. With the Digital Marketing service, NTT DATA Business Solutions delivers the most innovative digital strategy for your business!

Is your company prepared for digital marketing and the demands that come through it? Understand how the platforms implemented by NTT DATA Business Solutions can make your company competitive and ready to meet the demands of the market in real time.

SAP Customer Experience

One customer. Many journeys. Simplify channel sales completely, at all points of contact, globally and flexibly!

Increase your company’s market share and profitability with a unique experience called omnichannel. With SAP Customer Experience (SAP Hybris) you increase productivity, attract new consumers and enhance customer satisfaction with relevant and customized interactions on any channel.

Major challenges require great skills. The combination of NTT DATA Business Solutions and SAP Costumer Experience provides the most innovative solution when it comes to omnichannel.

Fast Shopping​

Digital channels such as online sales and marketplace, which have become fundamental for many companies, are still little explored and have great potential to be used by a specific sector: shopping malls!

Very connected to the shopping experience in a physical environment, shopping malls can offer digital experiences and create a multichannel integration providing a unified journey to their customers and bringing benefits to their retailers.

NTT DATA Business Solutions’ Fast Shopping platform is based on the SAP Customer Experience, a complete suite that brings together the most powerful and versatile sales and relationship tools so that your shopping mall provides the best experience for customers, combining physical with digital and enjoying the best of both worlds!