Application Managed Services

Application Managed Services is a pack for applications that helps to improve the performance of your company’s operations.

NTT DATA Business Solutions’ Managed Services team manages the applications’ life cycle, supported by four service offers that can be adjusted or contracted separately to fulfill the specific needs of each customer:

With a 100% certified and multidisciplinary team, NTT DATA Business Solutions’ Service Desk is prepared to offer technical and functional demands in any degree of complexity with 24×7 availability.

We offer consultative services, corrective and evolutionary maintenance, with a flexible contracting model to achieve the specific needs of your company.

 

Supported by an alert management center that administrate, monitore and solves critical situations in the systems through the execution of a preventive maintenance calendar, keeping its solutions up to date, reducing the risk of unexpected failures.

Process-oriented and proactive monitoring service that allows issues to be identified before they become critical.

Enables identification, analysis, and correct the issues before the user reports a process malfunction, giving IT a head start in situations that can generate a negative impact on the business.

Devlopment of specific software according to your company needs or demands.

Including people, process, technology and best practices, service provides quality and productivity at every stage of the software development cycle

Benefits NTT DATA Business Solutions Brazil support

With a robust framework of standards for end-to-end support operations NTT DATA Business Solutions contributes directly to the continuous improvement of applications and processes:

■  Reduction application management costs;

 

■  Higher satisfaction levels in service to business areas;

 

■  Better control over spending on application support;

 

■  Higher service levels and operational efficiency;

 

■  More flexibility and agility to meet business needs.

The use of proprietary methodology and controls – Run SAP, as well as an efficient native tool to manage solution lifecycles, and the continuous investment in training and development of its team of consultants, ensure that NTT DATA Business Solutions offers high-quality services to its customers.

NTT DATA Business Solutions’s Managed Services recognized as Leader by ISG Provider Lens™

For the second consecutive year, NTT DATA Business Solutions’ Managed Services was recognized as a Leader in Managed Application Services for SAP ERP by the ISG Provider Lens™ report – “SAP HANA and Leonardo Ecosystem Partners”,  a prestigious survey of the universe of SAP technologies that analyzes strengths, competitive advantages and challenges of the main players in the Brazilian market.

 

“NTT DATA Business Solutions provides reliable application management services for companies of any size, enabling quality controls over the SAP S/4HANA landscape.”
Pesquisa ISG Provider Lens™, 2020.

Win market competition with NTT DATA Business Solutions Application Support!

Do you have questions or need more information?

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